Which action can enhance the auto-cash hit rate related to customer remittance?

Enhancing the auto-cash hit rate related to customer remittance involves improving the accuracy and efficiency of processing incoming payments. Educating customers on the required remittance information is a proactive approach that can significantly facilitate this process. When customers are informed about what specific details they need to include with their payments—such as invoice numbers, customer IDs, or any identifiers relevant to their accounts—they are more likely to provide complete and accurate information.

This accurate remittance information allows automated systems to match payments to the correct customer accounts quickly and easily, thereby increasing the auto-cash hit rate. A higher auto-cash hit rate means that fewer payments will require manual intervention, reducing processing time and errors.

In contrast, options that involve reducing communication with customers or processing speed would hinder the overall efficiency of payment processing. Disabling small account write-offs does not directly address the accuracy of remittance information provided by customers. Hence, educating customers is the most effective way to enhance the auto-cash hit rate.